DO YOU ACCEPT NEW PATIENTS?
Yes, all new patients are welcome.
IF I DON’T HAVE MEDICARE CAN I STILL SEE A DOCTOR?
Yes, All consults attract a private fee. Please refer to our fee schedule or contact one of our receptionists for further details.
DO I NEED TO MAKE AN APPOINTMENT?
We accept walk-in and booked appointments. We recommend booking at your preferred time as we cannot guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner.
DO I NEED A LONG CONSULT?
Our appointments are booked in a standard slot of 15-20 minutes which usually allows discussion of one matter. Long consultations can be booked upon the doctor’s recommendation. Please advise our receptionists if you would like an extended appointment.
CAN I HAVE A PHONE CONSULT?
Our doctors do not offer phone consultations. We recommend booking an appointment to discuss any health issues with your GP. If you have a non-urgent matter you wish to discuss, you may leave a message with reception.
In case of emergency you may be transferred to a GP or advised to call 000 depending on the nature of the emergency.
GPs can be contacted by phone at this surgery. If the Doctor is with a patient, reception will take a message and inform you of when you should receive a return call.
HOW DO I GET MY TEST RESULTS?
To obtain your test results you must see a doctor. We do not give results over the phone, for privacy reasons.
HOW AND WHY WOULD I BE CONTACTED ?
Our practice is committed to providing the best preventative care possible, you may receive a reminder call/letter from time to time. If you do not wish to be a part of this system please inform your doctor /reception.
WHY DO I NEED TO SEE THE NURSE?
The nurse assists the doctor to ensure you receive the highest standard of care. The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.
WHY IS MY DOCTOR RUNNING LATE?
Our doctors and receptionists are not able to preempt how long an appointment will take. Seemingly simple problems may need further exploration and discussion. Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given. This may cause a delay. Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in. We ask for your understanding in these incidences.
CAN I GET MY MEDICAL CERTIFICATE/REFERRAL CHANGED OR BACKDATED?
If you would like your medical certificate extended, you will need to return to your GP for an appointment so they can evaluate your condition.
We are not able to backdate medical certificates past the day you saw the doctor for the condition.
CAN I GET MY RECORDS TRANSFERRED TO/FROM YOUR PRACTICE?
Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.
If you would like your records sent elsewhere, please send us your signed consent form and new practice details. Your new practice will have a template for you to fill in.