Personal Health Information

Your health record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the 10 national privacy principles available at: www.privacy.gov.au/health/index.html

Results and Reminders

To obtain your Pathology report you must see a doctor. We do not give results over the phone unless they’re urgent, for privacy reasons. Our practice is committed to providing the best preventative care possible, you may receive a reminder call/letter from time to time. If you do not wish to be a part of this system please inform your doctor.

Fees

I-Care Medical Clinic is a bulk billing practice we do not charge a gap fee to Medicare card holders.

Patients who are not covered by Medicare will be charged a fee. Fees are displayed in reception

Translation Services

If you require a translation service it will be provided through the National Translation and Interpretation Service For Hearing Impaired Patients. Translation services for patients who speak a language other than English is also

Patient Rights

As part of our commitment to quality assurance please speak to our reception staff if you have had a negative experience or and problem with your healthcare, we also provide a feedback box in the waiting area, Should you prefer to remain anonymous.

Complaints can also be made to

NSW Health Care Complaints Commission

Locked Mail Bag 18

Strawberry Hills NSW 2012

1800 043 159 (toll free)

Emil:This email address is being protected from spambots. You need JavaScript enabled to view it.